Visitor Information

We are here to help! It's important to us that your trip to Eastgate is hassle free, so we provide a range of services to help - including a creche, free pushchairs and nappies, and electric and regular wheelchairs.

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Car Parking

Bigger, brighter and better car parking at Eastgate! Our multi storey car park has 700 car parking spaces which are now wider. Plus, car parking is free on Sundays and Bank Holidays. Please pay for your parking at a paystation before you exit the car park. Normal rates are shown below.

Car Parking Rates


0 - 1 hour £0.60 

1 - 2 hours £1

2 - 3 hours £1.40

3 - 4 hours £2.20

4 - 5 hours £3

5+ hours £5
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If you would like some help to get around Eastgate, then we have free electric and regular wheelchairs available. Due to occasional high demand, it is best to pre-book these, by calling Shopmobility on 01268 533644 or 0800 454863.

The Shopmobility office is located on the Lower Galleries, right next to the car park. To borrow our chairs, you'll need just two pieces of identification, one of which has your address on it.

Shopmobility Opening Hours

Monday - Saturday 9am - 5.30pm

Sunday 10.30am - 4pm

Other facilities for the disabled include:

Full shopping centre access for wheelchairs

Disabled toilets on the Lower and Upper Malls

Disabled parking spaces

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Customer Helpline

Please get in touch with us if you need help on any matter.

Call our Customer Helpline on 0800 454863

Email us at

We provide all the essential extras you need for a great day out including:

• Wide parking spaces for those with young children and/or mobility problems

• Automatic doors and wheelchair access

• Child seats and bottle warming in our Food Terrace

• Lifts serving every floor of the Centre and Eastgate's car park

• Electric and regular wheelchairs bookable through our Shopmobility service