Visitor Information

We are here to help! It's important to us that your trip to Eastgate is hassle free, so we provide a range of services to help - including a creche, free pushchairs and nappies, and electric and regular wheelchairs.

Car Parking

Driving to Eastgate Shopping Centre? Our multi storey car park has over 800 car parking spaces, which are free on Sundays and Bank Holidays. Please pay for your parking at a paystation before you exit the car park. Normal rates are shown below.

Car Parking Rates
0 - 1hr £0.50
1 - 3hrs £1.00
3 - 4hrs £2.00
4 - 5hrs £3.00
5hrs+ £5.00

Shopmobility

If you would like some help to get around Eastgate, then we have free electric and regular wheelchairs available. Due to occasional high demand, it is best to pre-book these, by calling Shopmobility on 01268 533644 or 0800 454863.

The Shopmobility office is located on the Lower Galleries, right next to the car park. To borrow our chairs, you'll need just two pieces of identification, one of which has your address on it.

Shopmobility Opening Hours

Monday - Saturday 9am - 5.30pm

Sunday 10am - 4pm

Other facilities for the disabled include:

Full shopping centre access for wheelchairs

Disabled toilets on the Lower and Upper Malls

Disabled parking spaces

Customer Helpline

Please get in touch with us if you need help on any matter.

Call our Customer Helpline on 0800 454863
Email us at care@eastgatecentre.com

We provide all the essential extras you need for a great day out including:
• Wide parking spaces for those with young children and/or mobility problems
• Automatic doors and wheelchair access
• A Safe Child scheme
• Child seats and bottle warming in our Food Terrace
• Lifts serving every floor of the Centre and Eastgate's car park
• Electric and regular wheelchairs bookable through our Shopmobility service

Child Safe

The Eastgate Centre is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing and our Child Safe Zones Shopping scheme can help reassure and get help fast.

Helpline window stickers
Look out for the bright orange balloon window stickers - these carry our helpline number 08700 62 20 34. If you lose a child or need to report an incident look for the nearest sticker and call the number.

Mums & Dads!
Teach your child, that if they are ever separated from you, not to panic: but to look for the nearest window sticker, security guard, or a mum with children and ask her to ring the number, or go into the shop.
Also make sure teenagers know they can also use the number, should they need help.

Free Wristbands
A mobile number on a wristband is the simplest and quickest way to help a lost child. A wristband can be collected from the information point at Eastgate Shopping Centre. These wristbands are bright, waterproof and tough so are also ideal for days out or journeys into busy towns and cities.

Child Safety Tips
It’s easy for children to get distracted in busy places. Most children are reunited very quickly, but a child is vulnerable while lost so it’s important to teach a child what to do.
If you are lost

Stop, stand still and look, don’t run about.

If you see the person you were with, go to them and hold their hand.
If lost in a shop, go to the nearest till point and talk to a shop assistant. Most shop assistants will wear uniforms or badges.
If in the centre, look for nearest bright window sticker, and then look for a security guard or a mum with children and ask her to ring the number, or ask for help in the shop from a shop assistant.
Don’t go up to anyone else.

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