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Shopping centre interior


We are here to help! It’s important to us that your trip to Eastgate is hassle free, so we provide a range of services to help.


The Centre Manager is Ian Clark. To speak to a member of the Eastgate team call 01268 533 631 or email

Opening Hours

Eastgate Shopping Centre is open 7 days a week:

Mon - Sat 9am – 6pm
Sunday 10am – 4pm
Bank Holidays 10am – 5pm

Some store opening times vary, please visit the individual store pages before you make a special journey.

Toilets & Baby Changing

Toilets and baby changing facilities are located on the Upper Mall, by the Food Terrace. Disabled toilets are also available on the Lower Mall by Asda and Upper Mall, by the Food Terrace.

Car Parking

Our multi storey car park has 700 car parking spaces - including disabled spaces. Car parking is free on Sundays and Bank Holidays (except Good Friday, when normal charges apply). Please pay for your parking at a paystation before you exit the car park. Normal rates are shown below.

0 - 1 hour 60p
1 - 2 hour £1
2 - 3 hour £1.40
3 - 4 hour £2.20
4 - 5 hour £3
5+ hour £5

Car Park Operating Hours

Mon - Sat 6am – 8.30pm
Sunday 7am – 5pm


For information on career opportunities at Eastgate stores, please visit our jobs page.

Free Wi-Fi

Stay connected whilst you shop with FREE Wi-Fi at Eastgate Shopping Centre provided by BT. Select Eastgate WiFi on your smartphone, tablet or laptop to get connected and enjoy free internet access when you shop with us.


If you would like some help to get around Eastgate, then we have free electric and regular wheelchairs available. Due to occasional high demand, it is best to pre-book these, by calling Shopmobility on 01268 533 644 or 0800 454 863.

The Shopmobility office is located on the Lower Galleries, right next to the car park. To borrow our chairs, you’ll need two pieces of ID, one of which includes your address.

Shopmobility Opening Hours

Mon - Sat 9.30am – 5pm
Sunday 10.30am – 4pm

Customer Helpline

Please get in touch with us if you need help on any matter. Call our Customer Helpline: 01268 533 631. Email us:

Lifts & Escalators

Lifts are located next to Roman Originals, Clintons and Topshop. Escalators are located outside Primark, Supercuts, Starbucks and Topshop.

Cash Points

Cash points are located by Asda and by Regis in the Food Terrace.